Frequently Asked Questions

Pre-Sales FAQs

These FAQs are meant to provide a general overview for pre-sales inquiries. If you still have questions before signing up please contact us and we will be happy to assist you.

• Do you allow bulk emails?
• Do you provide shell access/SSH or Telnet?
• How long will it take to activate my account?
• Do You Support ASP or ASP.NET
• I have too much space for my one account. Can I resell space to someone else?
• Do you support Microsoft Access?
• Do you offer Secure CGI?
• What Scripting (and programming) languages do your servers offer?
• Do you offer ColdFusion on your servers?
• Can I downgrade my account at the middle of the contract?
• Can I stream media from my account?
• Will your email service work with MS Outlook, Eudora, or other client based email
   programs?
• You offer unlimited bandwith...How is that possible?
• Can you host sites with country code extensions like .uk, .ar, .com.au?
• Do you offer a way to check mail online, from anywhere in the world?

Do you allow bulk emails?
We do not allow unsolicited bulk emails and have a zero tolerence for spam.

Do you provide shell access/SSH or Telnet?
Due to our shared environment, we do not allow SSH or Telnet on our published packages.

How long will it take to activate my account?
Most accounts are approved within 24 hours of subscribing. Once an account is approved the welcome email with account information is sent to the address you specified on signup within 15 minutes.

Do You Support ASP or ASP.NET?
Our servers do not support ASP.Net or ASP.

I have too much space for my one account. Can I resell space to someone else?
No. We do not allow subleasing http://www.yourdomain.com/client or free web space given to other clients. Our web plans are for single users only.

Do you support Microsoft Access?
No. We do not have Windows servers. We use MySQL databases.

Do you offer Secure CGI?
Yes, we provide SCGI on our servers. You can enable the CGI wrapper functionality through the control panel.

What Scripting (and programming) languages do your servers offer?
All our servers are equipped with Perl, Python, and PHP.

Do you offer ColdFusion on your servers?
We currently do not offer ColdFusion on our servers.

Can I downgrade my account at the middle of the contract?
No, accounts can only be downgraded during the first thirty days of the upgrade, or at the end of your hosting contract.

Can I stream media from my account?
We offer progressive streaming, meaning that you can upload the file to our servers, and then link to it. When a visitor accesses that file, they can then stream it to their computer, or download it.

We do not provide a dedicated streaming server, so you won't be able to run applications like ShoutCast from the servers, but you can upload your content, link to it, and allow visitors to view/hear it this way.

Additionally, since we offer progressive streaming, users that are behind firewalls, which could prevent them from listening to streams from a dedicated streaming server, are able to listen to the content as well, since the stream would be going through port 80 (standard port for http traffic).

Also, you can embed a media player directly into your site to play the content. For information on how to do this (and a generator to show you how to do this as well) check out http://cit.ucsf.edu/embedmedia/step1.php

Will your email service work with MS Outlook, Eudora, or other client based email?
Yes.

You offer unlimited bandwith...How is that possible?
It's true, no one can provide truly unlimited web hosting, but when we say unlimited domains, diskspace or bandwidth, of course there are terms & conditions that you must adhere to. These accounts may not to be used to host a collection of MP3s, videos, anime, Warez, or to backup your computer or another source. They may not be used for general storage of any type. All content stored on an unlimited account must be directly used on the Internet by the website associated with that account. These accounts may not be used as a download distribution point for your software or media. They are to be used for standard web practices only. This means that all content stored on an unlimited account must be used for "acceptable" website use.

“Unacceptable” usage is anything that a shared server would not be able to provide under standard circumstances. If all diskspace used is for acceptable websites, and all bandwidth used is for acceptable activity, then when we run out of diskspace and/or bandwidth, we simpy add more. Of course you are not the only client we have to think about, so while your business grows, so do theirs, but so does ours. And this is the way in which we can continue to upgrade our resources to provide the "unlimited" promise.

However of course, you must be thinking that a server can only be upgraded with the latest processors upto a certain limit, and diskspace can be only added until there is no more space or slots to add more. We don't know when or if that will ever be reached on our servers as we constantly load balance our servers to ensure an even distribution of accounts, but we do concede that if it does ever reach such a stage or if your account requires resources that are not able to be provided by a shared server, then in such circumstances we may require you to rent a dedicated server. Any professional and reliable host would say the same thing, you can check around for yourself.

And anyway, if you are very successful, which is very likely given the massive Internet expansion globally with you ending up hosting hundreds of domains if not thousands, then you would already be in a financial position to explore a variety of options to expand even further. And of course we would be there happy to help you.

Can you host sites with country code extensions like .uk, .ar, .com.au?
Yes. We can host any domain name extension from any country.

Do you offer a way to check mail online, from anywhere in the world?
Yes. All accounts come with free Webmail. It is this feature that allows you to check mail online. This is just like Hotmail or Yahoo mail, except with your domain.