Frequently Asked Questions

Hosting FAQs

These FAQs are meant to provide a general overview for hosting inquiries. If you still have questions please contact us and we will be happy to assist you.

• I placed my order three days ago, and the WhoIs lookup shows that my domain is
   active on your servers, but I can't get my site to load on any browser. Why is that?
• I have uploaded my new index.htm page. Why doesn't it show?
• Why won't my Front Page forms work?
• Where can I get my site stats?
• Can I design my site on a Windows PC and host it on a Linux server?
• Can we use our own CGI scripts, programs, etc?
• Do you support international domains?
• Where can I get my site stats?

I placed my order three days ago, and the WhoIs lookup shows that my domain is
active on your servers, but I can't get my site to load on any browser. Why is that?
Even when the Whois database displays your domain as active on our servers, sometimes the internet doesn't display the site to all browsers in all parts of the world immediately. For example: your domain may be viewable in California today while not showing up in Maryland, but that usually gets resolved within 24 hours. It takes 3-5 days for the domain to become active and resolved back to our servers. This is true for all hosting companies.

I have uploaded my new index.htm page. Why doesn't it show?
Our servers are set-up with an .html index page. Just change your index.htm file extension to index.html.

Why won't my Front Page forms work?
Install your front page extensions from your control panel.

Where can I get my site stats?
You will find extensive stats in the "Webalizer" link in your control panel.

Can I design my site on a Windows PC and host it on a Linux server?
One of the biggest misconceptions is that you have to run Linux on your own computer in order for you to host your site on a Linux platform. That is not true. Which operating system you run on your computer is irrelevant in making your decision. This means that if you are running Windows 98 or Windows XP on your computer for example, you can still choose to host your site on a Linux platform.

Can we use our own CGI scripts, programs, etc?
Yes. All accounts are set up to allow you to install your own scripts. There is no approval procedure and we have no problems with 99% of the scripts our clients use. However, if we find that you have chosen to install a large script that uses far too much processing power thereby jeopardising the service to our other clients, we may ask you to remove that script or we may suspend your site.

Do you support international domains?
Yes. We have clients from all around the world using our Web Hosting Service. We can host a website for a domain from any country. Our servers can be accessed 24 hours a day, 7 days a week from around the world.