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Frequently Asked Questions
Email FAQs
These FAQs are meant to provide a general overview for
email inquiries. If you still have questions please
contact us and we will be happy to assist you.
• What is Email Forwarding?
• Why might I need Email Forwarding?
• How many forwarded email addresses am I allowed?
• How do I setup for Email Forwarding?
• What is a "default" (catch-all) email address?
• How long will it take for Email Forwarding to be set up?
• Email Forwarding is setup, but email is not being forwarded, why?
• Why did I receive a message saying my email was denied delivery?
• I am getting bounces from emails I did not send. Is somebody else using my email
address?
• Can I send or receive email from a domain I have registered at
TSG Hosting Solutions but do not have a hosting account for?
What is Email Forwarding?
Email Forwarding allows you to forward any email coming into your domain to any email address in the world!
Why might I need Email Forwarding?
If you desired an email address that had more meaning to you, personally or professionally. For example:
me@YourDomainName.com
How many forwarded email addresses am I allowed?
You have an unlimited amount of email forwarded addresses.
How do I setup for Email Forwarding?
Email forwarding can be setup from your CPanel control panle:
- Log into your CPanel account.
- Click the "Mail" icon.
- Click the "Forwarders" link.
- Click the "Add Forwarder" link.
- Click the "Email Prefix" in the box provided.
- If you have more than one domain in your account(an add-on or a parked domain), choose the one you want to create.
- Enter the forwarding email address (where you want these emails sent).
- Click the "Add Forwarder" button.
That's all ther is to it. Now when when people send emails to yourname@yourdomain.com, those emails will automatically be redirected (or forwarded) to somename@somewhereelse.com.
What is a "default" (catch-all) address?
A default (catch-all) is an address that is specified to 'catch' any email that is addressed to your domain name, but does not match any of the email addresses
set up for your domain name. So if an email is sent to an address that you have not set-up or if the person misspelled the name section of the email address, then
the system will catch it and route it to a pre-defined email address.
For example:
A company has three mailboxes (not aliases) setup for YourDomainName.com. They are:
Info@YourDomainName.com
Sales@YourDomainName.com
Webmaster@YourDomainName.com
Info@YourDomainName.com is set as the catch-all. A customer sends an email to advertising@YourDomainName.com, which is not set-up. The catch-all then routes
that email to Info@YourDomainName.com.
Note: Our system automatically creates your default (catch-all) email address using your login username. You can change the
default (catch-all) name via your CPanel control panel. Please note that you can only have one catch-all address per domain.
Using a default (catch-all) address can be a blessing and sometimes a curse. The default (catch-all) address is excellent if you have a high frequency of people
whom mistype your email address, as these addresses (even though mistyped), will simply be bounced to your default (catch-all) email account. That is, providing
they at least managed to spell your domain name properly.
If you're not planning on using multiple "private email boxes", then you can keep life very simple - just configure the default (catch-all) email address in your
mail reader and leave it at that. This way, you'll receive everything sent to your domain. There are indeed pro's and con's to this method.
Remember:
In order to receive mail, which finds its way into your "Default (Catch-All) Mailbox", you must configure the default (catch-all) address in your mail reader.
If you don't, then all mail, which bounces to this address will sit on the server unread. This is easy to do in Outlook Express, as it allows you to configure
and monitor multiple email accounts. Email readers such as Netscape on the other hand, are limited to "one" email account. Actually, you could re-configure your
mail reader to check your default email box every few days, but who wants to be bothered with that trouble? We suggest using an email reader, which allows you
to configure multiple email accounts.
The Webmail alternative:
You can also check your default (catch-all) email account, or another other mail account by logging into it through the "WebMail" interface. Simply select the
"WebMail" icon in the CPanel control panel, and log in to it using your "Main Account" Username and Password. This will allow to to check your default email box,
as well as other mailboxes without having to configure them in your mail reader. In fact, using any pop accounts "Username and Password" will log you into that
particular account through the "WebMail" interface.
The downside of default (Catch-All) address:
Problems can sometimes arise when Spammers or junk mailers use this feature as a means to pump their trash into your mailbox. As long as the default (catch all)
is enabled, then all they must do is send to whatever@yourdomain.com and it will reach you.
On the other hand, if you're using "specific pop email accounts", you could opt to disable the default (catch all), which would mean that "only visitors or
associates who you've given a specific address to" can send mail to a particular email account on your domain.
In this case, everything else, (that you have not configured as a pop mail account) is bounced back to the sender. In our opinion, we suggest leaving your default
(catch-all) enabled for the time being. If Spammers begin sending random junk messages using anything@yourdomain.com, then you can disable your default (catch-all)
feature.
Disabling your default (Catch-All) Feature:
If you want to disable your default (catch-all), go to cPanel -> Mail -> Default Address. It should show that it is set for
:fail: No Such Address Here OR
:fail: No Such User Here OR even just plain
:fail:
If it is NOT set to one of those, then your domain email will be a default (Catch-All) account, capable of receiving email for anything@yournewsitename.com.
This not only makes you a spam magnet for every spammer in the world who sends to any made-up address at your domain, hoping to find valid email addresses; but
it also can cause your account to get so stuffed up with spam email that you quickly run out of disk space. CHANGE IT!!
To make sure your default email address is not a catch-all, in cPanel -> Mail -> Default Address, click "Set Default Address". In the blank, type:
:fail: No Such Address Here
or
:fail: No Such User Here
or even just
:fail:
Be very sure you put a colon on each side of the word fail, with no spaces before or after.
How long will it take for Email Forwarding to be set up?
After you have set up your email forwarded addresses, your email will start to be forward within twenty-four (24) hours.
Email Forwarding is setup, but email is not being forwarded, why?
Please allow twenty-four (24) hours for your email to be forwarded to your new email forwarded Address. If after twenty-four (24) hours forwarded email is NOT
being received, contact our
support team.
Why did I receive a message saying my email was denied delivery?
If you are hosting on our servers and email from your domain name is being denied then you should contact us immediately through our tech support ticketing system
so we can move quickly to get you off the list. Most all lists block by IP address and if they mistakenly put any of our email servers on the list - all our users
will also be blocked. We have listed ourselves with all the major listing groups as a legitimate email server but on occasion they still may add us if they get a
lot of reports of spam coming from our servers.
If your are sending email to someone hosting on one of our servers and the email is not getting through - then your email is possibly being denied if your IP
address has been placed on one of the many blocking lists. If that is the case, your email is being denied to any servers that use the list to filter spam. This
is a very common practice in today's spam filled email environment.
To be removed you must contact the service that is blocking your email directly. You can check to see if your domain name or IP addresses are in one or more of
the lists by doing a search online for "email blocking lists" and look for the free forms that will search your email domain name and show you which list is
blocking you.
If you are listed you will need to follow their instruction at the lists own web site for getting removed. We cannot help you as we do not have any control over
these third party services.
I am getting bounces from emails I did not send. Is somebody else using my email address?
First, check the full headers of the email(s) in question. Look at the "From:" header. Does the IP associated with the "from" email address match the IP
for your hosting account? If so, submit a support ticket pronto. Chances are we have already taken action on it, but it never hurts to be safe.
If the IP does not match, the email did not really come from your email address. It was forged. Spammers almost always forge the headers of messages they send,
making it appear as though they originated elsewhere. This is called "spoofing". Spammers harvest many millions of email addresses, or even put random prefixes
email prefixes in front of domain names, and then put these addresses in both the "To:" and the "From:" fields of email messages they send out. Some of the
messages they send will end up bouncing, and when they do, the only place they can bounce to is the forged address in the "From:" field.
There are also viruses, such as Klez and Sobig as early examples, which spoof the "From" address. An infected computer sends out infected messages or spam "To:"
every address it finds, and uses another of the addresses it finds at random on the infected computer to insert into the "From:" field. The email addresses it
finds don't have to be in the contacts lists of the email program, but could even be, for example, in a stored document or cached web page. Again, if the "To:"
address doesn't work, the message bounces, but it bounces back to the "From:" address, which is just another random address found on the infected computer.
Viruses can send out copies of the virus and/or they also send out spam. In fact some of the more recent viruses have been written for the actual purpose of
sending spam from infected computers.
And finally there are spammers and virus writers who have gotten creative by actually sending out spam and viruses made to LOOK like a bounce either with or
without an attachment. Most people these days pretty much just ignore and delete obvious spam and anything with a suspect attachment, but many people take a
closer look at bounces and even open the attachments sent with bounces.
There is very little if anything you can do about this except delete them after making sure it is not a bounce for a message you really did send to someone, and
after making sure all your antivirus definitions are up to date and that you are not really infected.
Can I send or receive email from a domain I have registered at TSG Hosting Solutions but do not have a hosting account for?
No. Email functions require a hosting account.
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