Frequently Asked Questions

Domain Registration FAQs

These FAQs are meant to provide a general overview for domain registration inquiries. If you still have questions please contact us and we will be happy to assist you.

• Do you handle domain registration?
• How can I check domain name availability?
• How can I be sure the domain name I requested has been registered to me?
• I received a completion message. Why does my domain name still appear to be
  available?
• How long is my domain name valid?
• I am no longer using my domain name. Can I cancel and request a refund?
• How and when will I be notified about renewing my domain name?
• My domain name has already expired. Is there any way that I can renew it?
• What happens if I don't renew my domain name by the expiration date?
• What is the redemption period?

Do you handle domain registration?
Yes. We will handle the entire registration process for you once you have completed our order form. Once your order form is processed and your new account is activated we will perform a new domain name registration or a transfer of your existing domain name to our servers.

When an account is activated with a new domain name, we will automatically complete the registration. The registration information is pulled directly from the order form. Our registration services typically completes the registration within 12 hours, and propagation typically takes 12 to 24 hours.

How can I check domain name availability?
You can check domain name availability by clicking the link below.

How can I be sure the domain name I requested has been registered to me?
You will receive an email confirmation of your domain name registration once it is complete. You can also login into your account and see that your name has been added to your account management area.

I received a completion message. Why does my domain name still appear to be available?
Your domain name is registered immediately, but it can take up to 24 hours for some domain names to appear in whois. If you've received confirmation from TSG Hosting Ssolutions, you can be sure that your name has been registered.

How long is my domain name valid?
You have the option of registering your domain name for 1-10 years. If you select 1 year, your name will be need to be renewed annually in order to remain valid. If you select multiple years, your name will remain valid until that period is up.

I am no longer using my domain name. Can I cancel and request a refund?
No. Once a registration is complete, it is valid for the time frame specified in the purchase (1-10 years) and is non-refundable.

How and when will I be notified about renewing my domain name?
You will be sent an email notification 6 months prior and every month after that up until the expiration of your domain name. You will also receive one final notice on the day that your domain name expires. It is important that we are updated about any changes to your admin email address because this is where the notifications are sent. To renew your domain names, simply visit your member account management page and renew your domain.

My domain name has already expired. Is there any way that I can renew it?
If you have accidentally allowed your domain name to expire, you may still be able to renew it before it is deleted and made available to the public. There is a redemption grace period of 30 days. Please contact us for help in renewing your domain name.

What happens if I don't renew my domain name by the expiration date?
Within 3-14 days after the domain name expires the domain name will be removed from the name servers (DNS) which will interrupt any services such as Email, Website hosting, or URL Forwarding. Approximately 30 days after the domain name expires it will enter into a redemption period for approximately 30 days. During the redemption period, you can still renew your domain name, but there is an additional redemption fee of $125.00 USD. After the redemption period the domain name is deleted by the registry and is made available for registration.

What is the redemption period?
Approximately 30 days after a domain name expires it goes into what is called the redemption period. The redemption period lasts for approximately 30 days. During this period the domain name can be redeemed by the original registrant for a regular renewal rate plus a redemption fee. This fee is currently $125.00 USD. If the domain name is not redeemed it is deleted by the registry and made available for registration.